Refunds Direct
Most Common Questions
Are Refunds Direct Part of the Government?
Is the service really 'No Win No Fee'?
Why Use Refunds Direct?
How long will it take to get my money?
How experienced are Refunds Direct?
What are your opening hours and how can I contact you?
How much money has Refunds Direct refunded?
What licences, accreditations and qualifications do Refunds Direct have?
The Refund Process, Step By Step
When we receive your claim pack back
If there are any gaps in the information we need
If your case is not completed within 4 weeks
When we know your refund is agreed
When you are sent 'Tax Calculations' directly from the tax office
After all the work is complete
Refunds Direct Limited are an established refund agent. We are both a registered HM Revenue & Customs tax agent and hold the necessary claims management licence for pursuing financial refunds. We have been in business since 1999 (and incorporated as a limited company since 2004) offering UK customers 'no win no fee' refund services. We have refunded in excess of £5 million pounds and have acted for over 5,000 people.
Are Refunds Direct part of the Government?
No. We are a private company offering refund services. We act as your agent.
Is the service really 'No Win No Fee'?
Yes! We only charge our fee when we secure refunds for customers, this offers a no risk route to investigating the potential of a tax refund. If we fail to put you in a better financial position we will not charge you fee.
About £800 for tax refunds, potentially much more for loan refunds.
Our fees are 'no win no fee', charged at a percentage of the financial benefit you receive as a result of our work. In some cases there are other charges (see below). We will try to provide you with an estimate of the refund you will receive in your pocket, net of any fees.
The fee differs depending on the type of refund:
TAX REFUNDS
Standard tax refund 18%+vat
Mileage & Expenses tax refund 20%+vat
CIS tax refund 25%+vat
Loss claim tax refund 25%+vat
Mechanics tool tax refund 30%+vat
In some other instances there may be additional charges (all of which will simply be deducted from your refund):
Small claim supplement £20-£40
(applied if the gross refund is less than £650:under £200=£40, £201-£400=£30, £401-£649=£20)
UK bank transfer £15
Overseas bank transfer £25
Sourcing missing information £25 (per successful item)
Setting up a UK tax record £30 (only for a small overseas claimants)
Tax refunds where we represent your interest in a claim for overpaid tax against HM Revenue & Customs.
Tax refunds typically take between 8-12 weeks. Claims can take longer if we have to rely on third parties (such as to source missing information or if your claim is vary complicated. We ensure that you are kept fully up to date however long your claim takes.
How experienced are Refunds Direct?
We have a wealth of experience in securing all types refunds - we have completed well over 5,000 individual cases. Our staff are fully trained and hold appropriate qualifications where relevant.
What are your opening hours and how can I contact you?
We offer our refund services remotely from our offices in Bristol. Our freephone number 0800 10 77 188 operates between 9-5.30 Monday to Friday. However the office is often staffed outside of these times (typically 8am-8pm Monday to Friday and Saturday 10am-2pm). If you need to contact us at these times please call our direct line 0117 923 8080. Please note that there is an answering service available on the 0800 number but not the direct line.
How much money has Refunds Direct refunded?
Over £5,000,000 (million!) and counting
What licences, accreditations and qualifications do Refunds Direct have?
We hold a Claims Management Regulation licence CRM16309 issued by the Ministry Of Justice. We are a registered agent with HM Revenue & Customs (agent registration M8972R), we hold a data protection licence (licence number PZ9940647) and our bound by the data protection act. We are a limited company registered in England & Wales (company registration number 05072219), our accounts are publically available through Companies House. Our tax refund staff are affiliated to the Association of Taxation Technicians where relevant.
What we do depends on how you made your enquiry. If you make your enquiry through the '60 Second Survey' we will call you back within a few days where we believe you have a potential refund and to find out if we can help. If you call in on our freephone number we will be able to deal with you straight away. In either case if we can help we will send out the claim pack you'll need to start the process (or you have the option to download this at the end of the '60 Second Survey'). You then need to complete and return this to us. If you have any questions, simply call us on 0800 10 77 188 and we will talk you through the forms.
When we receive your claim pack back
The day we receive your completed claim pack we send you a text to say we've got it. We will also call you, or you can call in so that we can run through the details to advise you of how much money we believe we can secure for you.
If there are any gaps in the information we need
Should we need more information before we submit the claim we will let you know and start the process of getting it.
We will submit your claim as soon as we have all the necessary information. We will write to you on this day advising that the claim has been submitted and provide you with an estimate of the refund you should receive, where this is possible. Where an estimate is included this figure is stated net of all fees, i.e. it is the money we estimate you will get in your pocket.
If your case is not completed within 4 weeks
How long it takes to secure your refund depends on: the Revenues' post backlogs, how complicated the claim is and if there is further infromation that is needed. Straight forward cases can be completed 8 weeks after submission, and in most cases we will have some feedback for you within a month. Please remember that we do not get paid until you do so it is in our interest to get the money as quickly as possible!
When we know your refund is agreed
As soon as we know that your claim has been agreed (we may not know the amounts at this point) we will let you know.
When you are sent 'Tax Calculations' directly from the tax office
Once we have completed the technical work with the Revenue they will send you and us a copy of a very confusing document - 'tax calculations'. This details the refund amount, how it was worked out and states an issue date. Please note that the issue date relates to the date the tax calcualtions were issued not the date the money is issued. Typically the money follows 10-14 days later. If the refund covers more than one tax year you will receive a tax calculation for each. The refund amounts are rolled forward from the earliest year and current total stated.
As soon as we receive your money we will review your file, prepare completion paperwork summarising the work and of course send you your money. In most cases we can send out money the day we receive it. We will send a cheque as a matter of course or a bank transfer if you have requested one.
After all the work is complete
We will send you a customer satifaction survey (online) so you can tell us how we have done. If you originally enquired online you will have opted in or out of our information service which alerts you (by email) to other refunds and money saving opportunites. If you enquired by any other route you will automatically be opted in. If you wish to opt out please let us know.
