Refunds Direct

Privacy policy

Refunds Direct is committed to protecting your privacy, and takes its responsibilities regarding the security of customer information very seriously. This policy explains how we use customer information and how we protect your privacy.

Web site security
We have invested in the industry leading web site security technology from Verisign SSL, a BT company. This technology offers every single visitor the greatest level of privacy by encrypting all supplied information to the highest level possible. By clicking the Verisign logo you can see our details as the registered owner of the site, and access further information on how this technology ensures your privacy.

Information required to start your claim
We require certain information to allow us to investigate the potential of any tax claim. This can include your name, address, telephone number, email address, and in some instances, specific financial information regarding the potential tax claim.

This information allows us to investigate your claim and to send you important correspondence by email or post. We ask for your telephone number so that we can contact you to clarify any details with your claim.

We may occasionally use the information we collect to notify you about new Refunds Direct services and special offers we think you may find valuable. If you would prefer not to receive this information through your door, please call us free of charge on 0800 10 77 188

Refunds Direct email service
By joining the Refunds Direct email service, we will email you information regarding special offers. You will need to provide us with your name and email address if you wish to subscribe to this service. You can opt out at any time by clicking the unsubscribe link at the foot of each e-mail.

Site tracking
We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of the site to better meet the needs of visitors to www.refundsdirect.co.uk This software does not enable us to capture any personally identifying information.

Security to protect your information
As required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

Cookies
Cookies are small pieces of information that are stored by your browser on your computer's hard drive, and enable Refunds Direct to provide features such as remembering your address, so that you don't have to re-enter it each time you make a booking (this service is opt-in). Cookies can be deleted from your hard drive if you wish. Most web browsers automatically accept cookies, but you can change your browser settings to prevent that. Even without a cookie you can use most of the features on the web site. Our cookies do not contain any personally identifying information.

Disclosure to third parties
Refunds Direct does not sell, trade, or rent your personal information to others. We never disclose information about you to any other person or organisation without your consent unless there is an emergency situation that requires it or we are legally required to do so.

Refunds Direct may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.

Your consent
In using the Refunds Direct web site, you consent to the collection and use of this information by Refunds Direct in the ways described above.

If you have any further questions about our privacy policy or its implementation, please email us refunds@refundsdirect.co.uk

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and in what circumstances we disclose it.